Rentals by OCC is a company committed to providing quality service while guaranteeing the well-being, health, and safety of each of our guests and personnel. We are continuously monitoring the development of COVID-19 around the world, in our beautiful Costa Rica, and especially in our Guanacaste province. For this reason, we want to share some important guidelines that we are contemplating:
What does Rentals by OCC do to guarantee the safety of our guests?
- Follow the guidelines and recommendations of our local authorities, in this case the Ministry of Health.
- Our staff has personal protective equipment
- We reinforced our cleaning protocol
- Self-check in (check available units) was implemented -to avoid direct contact. If a self-check-in is not possible: our rental agent will appear with protective equipment to assist you (gloves and acrylic mask)
- A small container of hand sanitizer is provided as a courtesy
- We have trained our staff regarding the procedures to follow
- Self-check-out was implemented to avoid direct contact. In this way we guarantee the tranquility and security of our guests and staff.
What steps are being taken to clean the units?
- We leave a space of 2 days before and after each rental
- Solutions By OCC department (cleaning department) gets into the unit 24 hours after each check out to clean and disinfect the units, to guarantee the safety of our staff.
- Our staff enters with personal protective equipment to perform the cleaning service (gloves, masks, and acrylic masks)
- The units are disinfected with quality products, confirming the presence of Quaternary Ammonium, and effective to combat the viruses.
- We follow strict standards of cleaning and disinfection
The rental unit does not have a private pool, is it safe to use the pool in the common area?
- Each condominium has its swimming pool in the common areas, the companies in charge of managing them guarantee punctual cleaning.
- Condo keepers have doubled cleaning in areas of frequent contact for your safety.
- Each condominium has a protocol for using the pool, mostly to keep under your social bubbles. Contact us to find out which one applies to you.
I would like to purchase the Concierge services with you, what guarantee do you have of the providers that are used?
- Rentals by OCC guarantees that we work with business partners who, like us, are committed to your well-being, complying with a cleaning protocol that ensures your health. We are cautious so that together you enjoy your vacation pleasantly.
What steps has Rentals by OCC taken with its staff during the pandemic?
- During quarantine days, staff was sent on vacation to avoid risk.
- In the mid activation time, the staff is working part time, keeping their jobs.
- We have been concerned with verifying the well-being of all our employees.
- Complying the guidelines of the Ministry of Health, staff must immediately report any flu symptoms to be sent for a medical check out.